If you are not happy and want something changed, tell someone. This is called making a complaint.

It is OK to make a complaint.

• You will not get into trouble for telling us what you think.
• We want you to tell us what you think.
• We will listen to you. Someone can help you to tell us.

If something has gone wrong, we want to make it right quickly.

You can speak to the Registered Manager or a senior member of staff.

You can write to us, there is space further down to write down what you think.

You can email us at: [email protected]

You can call us on: 01803 311045

We will find out what has gone wrong.

• We will write to you and tell you what has gone wrong.
• We will say what we can do about it.
• We will let you know what we have done about it

If you are unhappy with our reply.

You can speak to the care quality commission, they can be contacted on: 0300 616161